Refund policy

At Plugged In Collection, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes things might not go as planned. Here's our return and exchange policy to guide you through the process:

1. Exchanges:

We offer exchanges on merchandise within 30 days of purchase. If you receive an item that doesn't fit quite right or if you simply change your mind, you can exchange it for another size or a different product of equal value.

2. Refunds:

Please note that we do not issue refunds for returned items. However, we're here to make sure you're satisfied with your purchase. If you encounter any issues with your order, please don't hesitate to reach out to our customer support team.

3. Eligibility Criteria:

To be eligible for an exchange, the following conditions must be met:

  • The item must be in its original condition, unworn, and with all tags attached.
  • The exchange request must be initiated within 30 days of the original purchase date.
  • Proof of purchase (order number or receipt) is required.

4. Exchange Process:

To initiate an exchange, please follow these steps:

  1. Contact our customer support team at [email address or phone number] to request an exchange.
  2. Pack the item securely in its original packaging, along with the proof of purchase.
  3. Ship the package to the address provided by our customer support team. Please note that you are responsible for the shipping costs.

5. Exchange Approval:

Plugged In Collection reserves the right to grant or deny exchanges based on the circumstances of each individual situation. We aim to ensure fairness and uphold the best interests of both our customers and our brand.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

7. Contact Us:

If you have any questions or concerns about our return and exchange policy, please feel free to contact our customer support team at pluggedincustomerservice@gmail.com

Thank you for being a valued member of the Plugged In Collection community. We appreciate your understanding of our return and exchange policy as we strive to provide you with the best shopping experience possible.